Specialized engineering for mining, industrial assets and operational continuity.

Principles that guide SERVINGE and its personnel.

Risk prevention, quality, environmental preservation and the prevention of drug and alcohol consumption within the organization are the main policies that govern the actions of the company and its personnel.

• Risk prevention.
• Quality and continuous improvement.
• Environmental preservation.
• Prevention of alcohol and drug consumption.

Commitment to customer satisfaction, technical competence and continuous improvement.

SERVINGE is committed to the full satisfaction of its customers, maintaining human capital with the competencies and responsibility required to sustain quality.

The company will provide effective support to customers in all aspects of their management to achieve success in the entrusted tasks, caring for safety, occupational health and the environment, and promoting continuous improvement of its services.

Customer satisfaction is the sum of the contributions made by each member of the organization. SERVINGE's actions are aimed at achieving customer success through teamwork and responsiveness to challenges.

As a company focused on industrial services, SERVINGE considers it essential for the ongoing development of its activities to support its work through a quality, safety and occupational health management system that provides the tools required to achieve its objectives.

SERVINGE is strongly committed to continuously improving the quality of its services and the safety of its workers, based on the experience and capabilities of its personnel, promoting creativity, commitment to work and satisfaction of customer needs.

• Full customer satisfaction.
• Competent and responsible human capital.
• Quality, safety and occupational health management system.
• Continuous improvement of services and safety.

Safety as a permanent and fundamental value inseparable from quality.

For SERVINGE, the safety of its workers is a permanent and fundamental value that must be considered in every institutional activity. As an institutional value, safety must never be set aside, even in the face of urgent contingencies.

SERVINGE understands safety as the ethically controlled condition of the risk of suffering accidents or occupational diseases.

Safety must be achieved through systematic control of the risks of accidents and occupational diseases, maintaining true leadership throughout the company's chain of command.

SERVINGE understands that all accidents are preventable because they arise from causes that can be identified and controlled. These causes are nonconformities in the processes used to carry out daily activities and must be controlled through the continuous improvement of work standards and procedures.

At work, all laws and regulations that support occupational risk prevention must be complied with, while responsibly establishing internal standards for unregulated matters. The ethical foundation of safety is each person's respect for the right to life and health, both their own and that of others.

At SERVINGE, safety, productivity and quality are three inseparable concepts for considering a job well done.

• Safety is not set aside in urgent situations.
• Systematic control of occupational risks.
• Accidents are preventable through identification and control of causes.
• Safety, productivity and quality as inseparable concepts.

Healthy, clean workplaces that are responsible toward the environment.

The health of workers and the preservation of the environment surrounding work activities are essential conditions for the development of the company.

It is the duty of those who lead the company to provide workers with an appropriate working environment, free from pollutants that could harm their health and quality of life.

Workplaces must always remain clean and orderly. Nothing justifies degrading the environment by contaminating the soil, water or air surrounding operations.

In this regard, the company is developing an Environmental Management System based on the requirements established by ISO 14.000. Those acting on behalf of SERVINGE must respect and comply with the standards and legal aspects related to the preservation of health and the environment.

SERVINGE is committed to promoting respect for and protection of the environment among its associates, in accordance with current environmental regulations and the commitments acquired, thereby ensuring continuous improvement and the sustainable development of the sector.

• Appropriate working environment free from pollutants.
• Clean and orderly workplaces.
• Environmental Management System based on ISO 14.000.
• Respect for current environmental regulations.

Prevention, guidance and assistance to protect people and their work environment.

SERVINGE recognizes the value of each worker at the different levels of the organization and the importance of supporting them to achieve greater well-being. Under favorable conditions of health, safety and environmental care, that well-being translates into quality and productivity.

In a time of high competitiveness and demanding conditions, there is a wide range of personal problems that can affect a worker's life and job performance. Some of these problems are directly related to the consumption of alcoholic beverages and the use of drugs.

Faced with these serious problems that may affect personnel, the company does not want to be indifferent or assume a passive role. It considers it its responsibility to eliminate from workplaces the harmful effects of alcohol and drug consumption, which, among other impacts, increase the risk of accidents and progressively deteriorate the person, affecting family stability.

SERVINGE has implemented an action program to prevent these problems, providing guidance and assistance to personnel who may be affected, with the purpose of helping them recover their personal, family and work quality of life.

• Support for the well-being of each worker.
• Prevention of harmful effects in workplaces.
• Reduction of accident risks associated with consumption.
• Guidance and assistance to recover quality of life.